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1. If you have bought your product in the last couple of years, then we recommend getting in touch in the first place with the retailer where you purchased your product (unless you are specifically looking for a repair, see below).
2. If the issue is related to the waterproof, windproof or breathability performance of a GORE-TEX product covered by the Guaranteed to Keep You Dry warranty then you also have to option of getting in touch directly with GORE-TEX customer service who are best positioned to evaluate these products.
3. If you purchased your product directly from Haglöfs or you would like to request a repair:
Come into a Haglöfs store where our staff can talk you through the options or get in touch with our customer service team who will advise on the best course of action. In your communication, please provide the following information as described on the care label:
Note: This commercial warranty does not affect your statutory rights as a consumer, such as your right to the legal guarantee.