We want to warn the public of fake websites and ads that appear to be Haglöfs'. There are actors on the internet who falsely claim to be Haglöfs with associated ads and sites. These ads are displayed among social media platforms such as Instagram and Facebook and link to websites and accounts similar to ours in the imagery, products and content.  

We have zero tolerance against counterfeiting and fraud, and we are working to eliminate the problem as soon as possible.  

In the meantime, pay attention, if you encounter a website or ad that you suspect to be fraudulent, please report this to [email protected]. Attach a screenshot and a link to the page.  

You can shop online at Haglöfs at our online stores for Sweden, Denmark, Finland, Germany, Austria, Belgium, Netherlands, Italy, Spain, Norway and the UK.  

If you are shopping from another international location, use our Store Locator to find a Haglöfs Store or retailer closest to you. You will find the store locator up in the right corner when you choose your country at our website  

If you need assistance, our Customer Service will be happy to assist! Please contact our customer service by emailing mailto:[email protected] or call +46 226 670 70. Our business hours are 8.00 a.m. to 4:00 p.m. CET Mondays through Thursdays, and 8:00 a.m. to 3:00 p.m. CET on Fridays, except for public holidays. 

See our size guide down below at our website  

An order confirmation will be sent to the email address you provided when placing the order. If you did not receive an email, the order has not been processed or an incorrect email address has been given. Please also check to make sure that the order confirmation did not end up in your “junk mail” folder. If you are still in doubt, please contact our Customer Service at [email protected]  

Orders shipped within Sweden takes between 1-3 business days.Orders shipped to Denmark, Finland, Germany, Austria, Belgium, Netherlands, Italy, Spain, Norway and the UK takes 2-5 business days.If you are requesting a delivery to a remote location, delivery times may be longer.      

 Shipping and costs information is available in here.

To add more products, please place a new order.  

You are not able to change your order after it is dispatched from our warehouse, you will need to return the product and place a new order. For assistance, please contact our customer service by emailing [email protected] or call 0808-2349190 Our business hours are 8:00 a.m. to 4:00 p.m. CET Mondays through Thursdays, and 8:00 a.m. to 3:00 p.m. CET on Fridays, except for public holidays.  

If your order has been delivered you are not able to cancel your order, you must return it to us. Please contact Customer Service by emailing [email protected] or call +46 (0) 226 670 00 and we will help you with this on condition that your order has not already been delivered.   

When we dispatch your order from Haglöfs’ warehouse, an email is sent to the address you provided when placing the order notifying you that your order is on the way.  

Once your order is dispatched from Haglöfs’ warehouse, you can also use the tracking number (Item ID) that you received in an email from Haglöfs to track the progress of your parcel through PostNord.se (Sweden only) or UPS My Choice (Denmark, Finland, Germany, Austria, Belgium, Netherlands, Italy, Spain, Norway and the UK).  

You can shop online at Haglofs.com at our online stores for Sweden, Denmark, Finland, Germany, Austria, Belgium, Netherlands, Italy, Spain, Norway and the UK.  

When shopping from these countries please check if you have valid and complete local contact information including billing and delivery addresses for the country you wish to shop in. If the system still does not accept your order. Please contact your credit card issuer, bank, Klarna or Paypal.  

If you are unsure or if there are technical problems, please contact us immediately by emailing [email protected] or call us at +46 226 670 00 and we will be happy to assist you. Our normal business hours are 8:00 a.m. to 4:00 p.m. CET Mondays through Thursdays and 8:00 a.m. to 3:00 p.m. CET on Fridays, except for public holidays.  

You have the option to have your order delivered to either a Service / Access Point or Home Delivery. You can find more information on the page Shipping.  

 If you find an error on your order or of the product is faulty, please contact us immediately by emailing [email protected] or call us at 0808-2349190 and we will be happy to assist you. Our normal business hours are 8:00 a.m. to 4:00 p.m. CET Mondays through Thursdays and 8:00 a.m. to 3:00 p.m. CET on Fridays, except for public holidays.   

You can't collect or return your web order at our Brand Stores for the moment. But you can exchange your Haglöfs product to another size or colour, if our Brand stores has item in stock.  

If you are not satisfied with your purchase, please follow the instructions down below   

Products bought online from Haglofs.com can be returned within 30 days for full price items and within 30 days for Sale items from the day that you picked up the order, provided it is in its original condition. Please make sure that:  

• All tags/labels should be still attached to the product 
• The material should be unworn, unwashed, and unaltered 
• The product should be in its original packaging  

Please make sure you include the Returns Form that you received with your Haglöfs package and fill in the reason you are returning your product. We reserve the right to change our returns policy at any time.  

How to return:  

1. Use the Returns Form that you received with your Haglöfs package. 
2. Pack the product or products carefully in a package along with the Returns Form. You can use the same package the product(s) arrived in or a different one and attach the prepaid return shipping label on the package. 
3. Drop off your package 
4. Once we have received the item (this can take up to 14 days) and verified it, we will process the refund within 3-5 working days. We will refund you in the payment method you used when you bought the product, and the amount will include the cost of the product and any VAT. Where return postage charges apply, it will be deducted accordingly. You will receive an email confirmation once we have received your return. 

If you for some reason did not receive a Returns Form or have lost it, please contact our customer service by emailing [email protected] or call +46 226 670 70 (When you call, please have your order number ready. This is found in your order emails). Our business hours are 8:00 a.m. to 4:00 p.m. CET Mondays through Thursdays, and 8:00 a.m. to 3:00 p.m. CET on Fridays, except for public holidays.  

Products bought online from Haglofs.com can be returned within 30 days for full price items and within 30 days for Sale items from the day that you picked up the order, provided it is in its original condition.  

Delivery charges are not refundable.  

Please estimate about 14 working days from the time you have sent the items to us until you receive the money back to your card/bank account. If there are problem. Please contact your credit card issuer, bank, Klarna or Paypal.  

We do not accept exchanges, including sizes and colours for products bought online from www.haglofs.com. We will refund the order providing they meet the criteria above. Please place a new order for a different size or colour.  

You can exchange your Haglöfs product if you live close to one of our Brand Stores. You can exchange your product to another size or colour, if our Brand stores has item in stock 

Your return will be processed as soon as we have received it and in the order in which it was received. You can also track your return order at My account. You will receive a refund for the items you have returned based on the payment method you used. If you have any questions regarding your refund, please contact our Customer Service emailing [email protected] or call us at 0808-2349190 and give your order number and your contact information.  

Please contact our Customer Service emailing Haglofs.com or call us at 0808-2349190 and give your order number and your contact information.  

Products purchased from a store or retailer:  
Complaints regarding a product purchased in a store must also be submitted to the same store.  
  
Products purchase bought online from Haglöfs:  
If you have purchased the product(s) from Haglofs.com, we recommend the following: Please contact our Customer Service at 0808-2349190 or send an email to [email protected] and give your order number and your contact information. Explain what has happened/what you feel is wrong with the product. To help our complaints department, we recommend that you send a photo indicating the fault if possible. Our complaints department will contact you as soon as possible by email or phone.  

You will find several popular payment options available including credit card, Paypal and Klarna Invoice for your online orders. You can pay by the local currency for online purchases. Your delivery address determines the currency you will be charged in.  

Haglöfs Online Store uses Adyen, a third-party secure payment exchange to process purchase transactions. To ensure security and to safeguard our customers, all payments are subjected to validation and authorization checks by the payment providers. Haglöfs reserves the right to delay any order if further security validations are needed.  

Haglöfs does not store your credit card information and comply with the Payment Card Industry Data Security Standard (PCI DSS). We do not share, rent or sell your personal information without your consent. Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check-out process.  

Payment options available include:  

• MasterCard / MasterCard branded Dankort  
• VISA / VISA branded Dankort  
• PayPal  
• Klarna

Paypal  
Please contact PayPal if you have any questions about how to use PayPal, charges and refunds or if you have general account questions.  

Klarna Invoice  
If you have any questions about your payment status or invoice, please use the links to contact Klarna using the links below.  

If you need assistance with your Haglöfs’ order/return or have questions in general about products and policies, please contact [email protected].  

Further information and Klarnas user terms you can find here. General information on Klarna you can find. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in  Klarnas privacy statement.

Haglöfs does not store your credit card information and comply with the Payment Card Industry Data Security Standard (PCI DSS). We do not share, rent or sell your personal information without your consent. Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check-out process.  

Please contact us by emailing [email protected] or call us at 0808-2349190 and we will be happy to assist you. Our normal business hours are 8:00 a.m. to 4:00 p.m. CET Mondays through Thursdays and 8:00 a.m. to 3:00 p.m. CET on Fridays, except for public holidays

Customer service team will examine your product to confirm if the fault is covered by our warranty and whether it can be repaired.

• They will be in touch with their decision along with details of the next steps.

• If the fault is not covered by our warranty, they will provide you with options to pay for a repair or have your product returned.

We offer free repairs on your products if they fall under our warranty, all we ask is that you ship the product to us for evaluation, we will then take care of the cost of repair and the return shipping.

Under Haglöfs Warranty customers are responsible for all costs relating to the shipment of product to the repair centre. Haglöfs is not responsible for items that are lost or damaged during shipping and cannot replace parcels lost during shipment if proof of delivery is unavailable. It is recommended to select a tracked delivery service

You will find the style name on the care label on the inside of the product. The 6-digit number under the name of the product is the style ID number.

On footwear this information can be found inside the tongue of the shoe.

1. Your name, phone, address
2. Style name and ID, colour, size
3. Description of the repair requested
4. Pictures of the issue
5. Picture of the laundry label, we need the seven-digit production code printed on the label
6. Proof of purchase

Unauthorized modifications or alterations, including any repair done outside of Haglöfs customer service, are not covered by our warranty.

• The typical lifetime is the time that can be typically expected for a product to retain its performance relative to the type of product and the amount of use. For example, a pair of trail running shoes are not expected to last as long as a mountaineering jacket, or a ski jacket used by a ski guide every day is not expected to last as long as a jacket used by a causal skier once a year. It does in other words not mean for your lifetime or an indefinite period of time.

• Our Customer Service team will determine on a case by case basis the typical lifetime of the product taking into account a number of factors include type, age and frequency of use.

• It is expected that care instructions are carefully followed for the different products types to get the most out of the product. If your product appears worn out, then it could be time to replace your product .