Guaranteed, By Nature

We take pride in making high-quality, high-performance products that keep up with your adventures. That's why we'll repair or replace your product if it fails due to a manufacturing or material defect.


Haglöfs products are Guaranteed, By Nature and come with a warranty against manufacturing and material defects for typical useful life of the product. We guarantee to the original owner that should your product, during normal use, fail due to a manufacturing defect then we will repair or replace it.


Wear and tear

The warranty does not cover wear and tear, nor damage caused by accidents. Neither does it cover damage caused by improper care, neglect, misuse, modifications, or the natural breakdown of colours, adhesives and materials over extended time and use.

We do understand that from time to time accidents happen so if you need assistance in arranging a repair or finding a spare part reach out to one of our stores or our customer service team who will be able to point you in the right direction.

Expected product lifetime

Our warranty covers the typical useful life of the product. The way products are used directly impacts the life of the product, and over time materials will deteriorate, colours will fade and moving parts will wear. When faults start to occur after extended use this would be classified as wear and tear.

Since the typical lifetime of a product can vary widely due to many different factors, it is difficult to specify a fixed number of years. Therefore, the lifetime of the product will be determined at the discretion of an authorized Haglöfs Customer Service representative, taking into account a number of factors including: the type of product, the age of the product, how it has been used and the type of issue involved.

Repairs

We offer free repairs on your products if they are covered by our warranty, all we ask is that you bring the product to one of our stores or send the product to our customer service team for evaluation, we will then take care of the cost of repair and the return shipping.

Products will be assessed on a case by case basis and we commit to evaluating your product fairly. In order to make this assessment our customer service representatives may require additional information. If this information is not provided it may not be possible to process the claim.

It is not always possible to carry out a repair, in this case we will offer a replacement product of equivalent value. In every case the decision to repair, or replace, the product will be at the sole discretion of our customer service team.

Next steps

Get in touch as soon as you become aware of the issue, ensuring you have your proof of purchase at hand1 and that the product labels with the serial number have not been removed, altered or made illegible.

1. If you have bought your product in the last couple of years, then we recommend getting in touch in the first place with the retailer where you purchased your product (unless you are specifically looking for a repair, see below).

2. If the issue is related to the waterproof, windproof or breathability performance of a GORE-TEX product covered by the Guaranteed to Keep You Dry warranty then you also have to option of getting in touch directly with GORE-TEX customer service who are best positioned to evaluate these products.

3. If you purchased your product directly from Haglöfs or you would like to request a repair:

  • Come into a Haglöfs store where our staff can talk you through the options, or
  • Get in touch with our customer service team who will advise on the best course of action. In your communication please provide the following information as described on the care label:
  • Product name, e.g. Selja Jacket
  • 6-digit style ID number, e.g. 604371
  • Description of the issue
  • Pictures of the issue – one detailed picture and one picture of the whole product to help locate the issue
  • Picture of the product label
  • Proof of purchase
  • The customer service team will generate a reference number and send you instructions by email on where to ship your product. Do not send in your product to Haglöfs before receiving the reference number.
  • For hygiene reasons, and to ensure the best possible repair outcome, product sent to Haglöfs customer service or repair centres must be clean otherwise you will be charged for the cost to return or wash the product.


Note: This commercial warranty does not affect your statutory rights as a consumer, such as your right to the legal guarantee

Get Closer

 

År 1914 satte Wiktor Haglöf första stygnet i en ryggsäck som skulle inspirera generationer av människor att ta sig ut i naturen. Med vårt svenska arv och med en passion för hållbarhet och nytänkande, har vi fortsatt att skapa nydanande vildmarksprodukter av högsta kvalitet för vandring, klättring och skidåkning.

 

 

Consuming news and implementing a filter. Be mindful of what and how much news you consume. Of course, there’s a need to stay updated regarding different decisions being taken on state level (that concerns you) but try to limit your ’newsfeed’ to include only the absolute necessity. All the other information is mostly noise that will not contribute in any way, shape or form to your wellbeing nor will it make it easier for you to recharge, recover and feel like your best self. Create and set your own boundaries, resist the flashy headlines and focus on the here and now.

Journaling and creating space. Journaling is a great way of creating a safe space, clearing your mind and letting go of worried thoughts. There are a number of benefits, like reducing stress, improving memory, communication and immune function but also strengthening your emotional functions, calibrating your brain and moving away from thinking in ’spirals’. Preferably this is good to do when you wake up, first things in the morning but any time is better than no time. Take around 30 min and simply get your thoughts down onto the paper. Don’t ’correct’ yourself, try leaving the critic outside and remember that there’s no right or wrong. This is your free space. As a guidance, try starting out by finishing these four sentences:

1. Today I feel...
2. Today I need...
3. To give myself what I need I will give myself permission to...
4. If I get stuck I will remember that...

Meditate in your own way. Owning our state of mind and calibrating our thoughts and feelings so that we can better handle whatever is going on around us is a huge benefit in life. Many people ’fear’ sitting down and just being with themselves simply because that’s something many of us are not used to. That’s OK. However, the answer is not avoiding it but rather moving closer, staying curious and reminding ourselves that whatever might pop up will not hurt us. It is there to help us. Meditation can be whatever you want it to be. I meditate on a daily basis. Some days I just feel like sitting quiet, not listening to anything or saying anything. Just focusing on my breathing and being aware of my heart beating. Other days I need to be more ’active’ which for me means repeating mantras, listening to a guided meditation or amping up my frequency and energy level by breathing in a more fast paced pattern and maybe even moving my body in some way.

Since the 1950s hundreds of studies have been made on meditation and its scientific benefits to our human systems, both physiological and psychological. This simply means that we know that meditation plays a huge role in a number of things ranging from reducing depression, stress and anxiety to increasing a more healthy sense of self (identity), compassion, self-acceptance, concentration and even repairing our brains. So why not give it a shot? We’ve got nothing to lose! A good starting point, that I recommend to all my athletes that are new to meditation, is a simple breathing exercise:

Inhale for 5 sec
Hold your breath for 2 sec
Exhale for 5 sec Hold your breath for 2 sec
-Repeat for 3-5 min and expand by 1 min every week.

Routines will grow your roots and your roots will create your stability. Structure and routines provide a sense of order and sometimes even emotional security. At a time like this, when many of us can’t go to work and our everyday lives are somewhat disrupted, this is a really good way of having something to lean on and creating a good space at home with our families. A few things that I try to implement in my everyday routines:

1. Getting enough rest: staying loyal to my bedtime and getting up at the same time every morning, at least 8 hours in bed. If I have to compromise and sleep less, I try to squeeze in a 20 min power nap at lunchtime.

2. Exercising: moving our bodies at least 30-60 min every day is good for both our physical and mental state. Don’t underestimate a simple home workout. There are a lot of inspiration out there at the moment since many people have had to move their training routines into their own homes. Stay inspired and be open to trying out some new stuff. If you can, be outdoors as much as possible. All research out there points to the same thing, nature is healing. So, use it!

3. Diet: it might be tough to stay on point with all the ’healthy habits’ at the moment, I get it, but if you’re going to focus on one thing when it comes to food and nutrition I would urge you to stay away from ’stress snacking’. My nutrition coach Mike Molloy (@M2performancenutrition) wrote an article the other week concerning ”How to not eat your whole pantry during the quarantine”. I urge you to check it out, it’s a good read!

4. Goals: every day I make an A-B-C list of the goals I have for the day, things I want to get done. The ’A’ stuff is the highest priority and I can’t move on to the ’B’ stuff before ’A’ is done and so on. This is a great way to stay focused and doing one thing at a time. Having a method which you follow saves lots of time rather than trying to multitask and running around like a chicken without a head. Try it out for a week! I’m certain that you’ll get a lot more done, feel a greater sense of accomplishment and by the end of the day be way more relaxed as well.

5. Free time: it’s as important to make room for ’recovery time’ as it is to make room for work time. Set aside at least one day every week when you’re completely OFF. If you can avoid having scheduled times for that day, great! If not, don’t worry. Just clear the day as much as possible and do more of the things that makes you happy.

Love is the antidote to stress. I cannot emphasize this enough. When we’re feeling stressed, we have a tendency of isolating ourselves from other people, even the ones we love. This is a mistake, let me tell you why. When we’re stressed the antidote is a hormone called oxytocin. This is what we crave and need but simultaneously deprive ourselves of. You see, we produce this hormone when we spend time with the people we have a close and intimate relationship with and feel really closely connected to. So, in these stress inducing times keep this in mind and make sure to create space for the people you love and amp up those feel good hormones! It will do you good, I promise. If you can’t physically spend time with them then set up a Skype call or Facetime. This is the time when we need to connect more than ever, and you and I are no exception. There’s nothing that makes us happier than when we can make others feel better so make a habit out of it, show that you care. Reach out a hand, pick up the phone and check in with your colleague that you know might have a hard time right now or send a loving message to your parents. Contact your local Red Cross organization and let them know that you can help out. However, you can be more caring, just do it. Everyone might not be willing to receive it but that’s beside the point. What matter is that you’re trying and doing rather than being passive, and that’s what we need.

Like I said, it’s a strange time that we’re finding ourselves in right now but it’s also a time of new possibilities. What we choose to focus on is what will continue to grow, so let’s do our best to make sure that we nourish and expand the most inspiring parts of ourselves, our businesses and one another. We can prepare for and address the tough times while still hoping for and expecting the good times. As the late O Carl Simonton said,

“In the face of uncertainty, there’s nothing wrong with hope.”

What can you make of that? In the midst of it all many of us have lost some really important resources, and that should be acknowledged, but many have also been given the most valuable resource there is. The very thing we usually claim to lack the most. Time. So what can we use it for? What if this is your time? Your time to reconnect with your dreams, your time to revive that creative flow you once lost, your time to realize that idea you knew could turn into a beautiful business, your time to go back to school or your time to write that book. You don’t need an excuse to be optimistic and go after that thing that makes you feel most alive, but if you needed one, I’m giving it to you now. You see, we need your good vibes, your bad ass ideas and unique personality right now. Maybe more than ever. So please, don’t hold back. Stay inspired, keep caring, continue to show up and we’ll all make it through stronger and better because of it.

#anttiautti

TIPS FÖR EN GOD NATTS SÖMN

TEMPERATURGUIDE

OUTSIDERS BY NATURE

A TEAM OF AMBASSADORS AND ATHLETES DEDICATED TO EXPLORING THE WORLD AND EXPERIENCING NATURE AT ITS PEAK. ENJOYING THE JOURNEY WITH FRIENDS AND THE MOMENTS IN-BETWEEN. MEET THE HAGLÖFS OUTSIDERS.

TOM OLIVER HEDVALL

ANTTI AUTTI

PROFESSIONELL SNOWBOARDÅKARE