Guaranteed, By Nature

Vi är stolta över att tillverka produkter med hög kvalitet och hög prestanda som kan hålla jämna steg med dina äventyr. Därför lagar eller ersätter vi din produkt om den inte kan användas som tänkt på grund av ett tillverkningsfel eller materialfel.

Haglöfs produkter är Garanterade, Naturligt och kommer med en garanti för tillverknings- och materialfel under produktens normala användbara liv. Vi garanterar den första ägaren att vi lagar eller ersätter deras produkt om den inte fungerar som den ska under normal användning p.g.a. av ett tillverkningsfel.

Slitage

Garantin täcker inte slitage eller skador orsakade av olyckshändelser. Den täcker inte heller skador orsakade av oriktig produktvård, försumlighet, felanvändning, modifikationer eller naturlig nedbrytning av färger, klister eller material under lång tid och användning.

Vi förstår att olyckor kan hända så om du behöver hjälp med att organisera en lagning eller med att hitta reservdelar, kontakta en av våra butiker eller vår kundtjänst som kan hjälpa dig att hitta rätt.

Förväntad livstid för produkter

Vår garanti täcker den normala användbara livstiden för produkten. Det sätt som produkten används på har en direkt inverkan på produktens livstid och med tiden försämras material, färger bleks och rörliga delar slits ut. När fel uppstår efter lång användning klassas detta som slitage.

Eftersom den normala livslängden på en produkt kan variera enormt beroende på många olika faktorer är det svårt att specificera ett exakt antal år. Därför bedömer en auktoriserad medlem av Haglöfs kundtjänst-team den normala livslängden för en produkt för varje fall beroende på flera olika faktorer inklusive: produkttyp, produktens ålder, hur ofta den används och vad för sorts fel som har uppstått.

Lagningar

Vi erbjuder gratis lagning av dina produkter om de täcks av vår garanti, du behöver bara ta med produkten till en av våra affärer eller skicka den till vår kundtjänst för utvärdering så tar vi hand om alla kostnader för att laga den och skicka tillbaka den till dig.

Produkter bedöms för varje fall och vi lovar att utvärdera din produkt på ett rättvist sätt. För att kunna göra denna bedömning kan vår kundtjänst behöva ytterligare information. Om denna information inte tillhandahålls kan vi inte alltid behandla din förfrågan.

Det är inte alltid möjligt att laga en produkt. Om vi inte kan laga den erbjuder vi en ersättningsprodukt till likvärdigt värde. I varje fall är beslutet av vårt kundtjänstteam att laga eller byta ut produkten slutgiltigt.

Nästa steg

Kontakta oss så fort du märker problemet. Kontrollera först att du har ditt inköpsbevis.1 Kontrollera också att produktetiketten med serienumret inte tagits bort, ändrats eller är oläslig.

1. Om du har köpt produkten de senaste åren rekommenderar vi att du i första hand kontaktar den återförsäljare där du köpte produkten (om du inte specifikt vill att den lagas, se nedan).

2. Om problemet är relaterat till den vattentäta, vindtäta eller andningsbara prestandan på en produkt med GORE-TEX som täcks av Garanterad att Hålla Dig Torr-garantin kan du även kontakta GORE-TEX kundtjänst direkt, eftersom de är bäst på att utvärdera dessa produkter.

3. Om du köpte din produkt direkt från Haglöfs eller om du vill att den lagas:

• Kom till en Haglöfs-affär så kan vår personal prata med dig om alternativen, eller
• Kontakta vår kundtjänst som kan ge dig råd om vad du bäst gör. När du kontaktar oss, inkludera den följande informationen från skötselrådsetiketten:
• Produktnamn, t. ex. Selja Jacket
• Sexsiffrigt ID-nummer, t. ex. 604371
• Beskrivning av problemet
• Bilder på problemet - en detaljerad bild och en bild på hela produkten för att göra det lättare att se var problemet är
• Bild på produktens etikett
• Inköpsbevis
• Kundtjänst-teamet skapar ett referensnummer och skickar information via mail om var du ska skicka din produkt. Skicka inte in din produkt till Haglöfs innan du fått referensnumret.
• Av hygienskäl och för att få bästa möjliga lagningsresultat måste produkter som skickas till Haglöfs kundtjänst eller reparationscenter vara rena, annars kan du bli tvungen att betala för kostnaden för att skicka tillbaka eller tvätta produkten.

Obs! Denna kommersiella garanti påverkar inte dina lagstadgade konsumenträttigheter, så som din rätt till din lagstadgade garanti

Get Closer

År 1914 satte Wiktor Haglöf första stygnet i en ryggsäck som skulle inspirera generationer av människor att ta sig ut i naturen. Med vårt svenska arv och med en passion för hållbarhet och nytänkande, har vi fortsatt att skapa nydanande vildmarksprodukter av högsta kvalitet för vandring, klättring och skidåkning.

Consuming news and implementing a filter. Be mindful of what and how much news you consume. Of course, there’s a need to stay updated regarding different decisions being taken on state level (that concerns you) but try to limit your ’newsfeed’ to include only the absolute necessity. All the other information is mostly noise that will not contribute in any way, shape or form to your wellbeing nor will it make it easier for you to recharge, recover and feel like your best self. Create and set your own boundaries, resist the flashy headlines and focus on the here and now.

Journaling and creating space. Journaling is a great way of creating a safe space, clearing your mind and letting go of worried thoughts. There are a number of benefits, like reducing stress, improving memory, communication and immune function but also strengthening your emotional functions, calibrating your brain and moving away from thinking in ’spirals’. Preferably this is good to do when you wake up, first things in the morning but any time is better than no time. Take around 30 min and simply get your thoughts down onto the paper. Don’t ’correct’ yourself, try leaving the critic outside and remember that there’s no right or wrong. This is your free space. As a guidance, try starting out by finishing these four sentences:

1. Today I feel...
2. Today I need...
3. To give myself what I need I will give myself permission to...
4. If I get stuck I will remember that...

Meditate in your own way. Owning our state of mind and calibrating our thoughts and feelings so that we can better handle whatever is going on around us is a huge benefit in life. Many people ’fear’ sitting down and just being with themselves simply because that’s something many of us are not used to. That’s OK. However, the answer is not avoiding it but rather moving closer, staying curious and reminding ourselves that whatever might pop up will not hurt us. It is there to help us. Meditation can be whatever you want it to be. I meditate on a daily basis. Some days I just feel like sitting quiet, not listening to anything or saying anything. Just focusing on my breathing and being aware of my heart beating. Other days I need to be more ’active’ which for me means repeating mantras, listening to a guided meditation or amping up my frequency and energy level by breathing in a more fast paced pattern and maybe even moving my body in some way.

Since the 1950s hundreds of studies have been made on meditation and its scientific benefits to our human systems, both physiological and psychological. This simply means that we know that meditation plays a huge role in a number of things ranging from reducing depression, stress and anxiety to increasing a more healthy sense of self (identity), compassion, self-acceptance, concentration and even repairing our brains. So why not give it a shot? We’ve got nothing to lose! A good starting point, that I recommend to all my athletes that are new to meditation, is a simple breathing exercise:

Inhale for 5 sec
Hold your breath for 2 sec
Exhale for 5 sec Hold your breath for 2 sec
-Repeat for 3-5 min and expand by 1 min every week.

Routines will grow your roots and your roots will create your stability. Structure and routines provide a sense of order and sometimes even emotional security. At a time like this, when many of us can’t go to work and our everyday lives are somewhat disrupted, this is a really good way of having something to lean on and creating a good space at home with our families. A few things that I try to implement in my everyday routines:

1. Getting enough rest: staying loyal to my bedtime and getting up at the same time every morning, at least 8 hours in bed. If I have to compromise and sleep less, I try to squeeze in a 20 min power nap at lunchtime.

2. Exercising: moving our bodies at least 30-60 min every day is good for both our physical and mental state. Don’t underestimate a simple home workout. There are a lot of inspiration out there at the moment since many people have had to move their training routines into their own homes. Stay inspired and be open to trying out some new stuff. If you can, be outdoors as much as possible. All research out there points to the same thing, nature is healing. So, use it!

3. Diet: it might be tough to stay on point with all the ’healthy habits’ at the moment, I get it, but if you’re going to focus on one thing when it comes to food and nutrition I would urge you to stay away from ’stress snacking’. My nutrition coach Mike Molloy (@M2performancenutrition) wrote an article the other week concerning ”How to not eat your whole pantry during the quarantine”. I urge you to check it out, it’s a good read!

4. Goals: every day I make an A-B-C list of the goals I have for the day, things I want to get done. The ’A’ stuff is the highest priority and I can’t move on to the ’B’ stuff before ’A’ is done and so on. This is a great way to stay focused and doing one thing at a time. Having a method which you follow saves lots of time rather than trying to multitask and running around like a chicken without a head. Try it out for a week! I’m certain that you’ll get a lot more done, feel a greater sense of accomplishment and by the end of the day be way more relaxed as well.

5. Free time: it’s as important to make room for ’recovery time’ as it is to make room for work time. Set aside at least one day every week when you’re completely OFF. If you can avoid having scheduled times for that day, great! If not, don’t worry. Just clear the day as much as possible and do more of the things that makes you happy.

Love is the antidote to stress. I cannot emphasize this enough. When we’re feeling stressed, we have a tendency of isolating ourselves from other people, even the ones we love. This is a mistake, let me tell you why. When we’re stressed the antidote is a hormone called oxytocin. This is what we crave and need but simultaneously deprive ourselves of. You see, we produce this hormone when we spend time with the people we have a close and intimate relationship with and feel really closely connected to. So, in these stress inducing times keep this in mind and make sure to create space for the people you love and amp up those feel good hormones! It will do you good, I promise. If you can’t physically spend time with them then set up a Skype call or Facetime. This is the time when we need to connect more than ever, and you and I are no exception. There’s nothing that makes us happier than when we can make others feel better so make a habit out of it, show that you care. Reach out a hand, pick up the phone and check in with your colleague that you know might have a hard time right now or send a loving message to your parents. Contact your local Red Cross organization and let them know that you can help out. However, you can be more caring, just do it. Everyone might not be willing to receive it but that’s beside the point. What matter is that you’re trying and doing rather than being passive, and that’s what we need.

Like I said, it’s a strange time that we’re finding ourselves in right now but it’s also a time of new possibilities. What we choose to focus on is what will continue to grow, so let’s do our best to make sure that we nourish and expand the most inspiring parts of ourselves, our businesses and one another. We can prepare for and address the tough times while still hoping for and expecting the good times. As the late O Carl Simonton said,

“In the face of uncertainty, there’s nothing wrong with hope.”

What can you make of that? In the midst of it all many of us have lost some really important resources, and that should be acknowledged, but many have also been given the most valuable resource there is. The very thing we usually claim to lack the most. Time. So what can we use it for? What if this is your time? Your time to reconnect with your dreams, your time to revive that creative flow you once lost, your time to realize that idea you knew could turn into a beautiful business, your time to go back to school or your time to write that book. You don’t need an excuse to be optimistic and go after that thing that makes you feel most alive, but if you needed one, I’m giving it to you now. You see, we need your good vibes, your bad ass ideas and unique personality right now. Maybe more than ever. So please, don’t hold back. Stay inspired, keep caring, continue to show up and we’ll all make it through stronger and better because of it.