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Haglöfs takes product safety very seriously. All Haglöfs products are continuously tested in order to comply with applicable standards and legislation. Haglöfs recently received control reports that the rear hanging loop on the insulating garment Astro Jacket Junior, delivered to our retailers during Fall/Winter 2019, is placed on the outside instead of the inside of the garment which caused uncertainty about the compliance with the applicable safety standards.
While initiating the investigation of the matter last week, Haglöfs took the precautionary decision to withdraw the product from the market with immediate effect pending the outcome of the investigation.
The Swedish authorities, the Swedish Consumer Agency, now confirms that the Astro Jacket Junior is compliant with EU product safety regulations and has officially closed the case. They have also confirmed that no further action is required.
However, as product quality is of the highest importance for Haglöfs, we keep considering the placement of the rear hanging loop a manufacturing fault. Any consumer wanting to return Astro Jacket Junior, article number 604483, with the rear hanging loop placed on the outside of the jacket and receive a full refund, is welcome to do so. No proof of purchase is needed.
Any Astro Jacket Junior from previous collections, with the rear hanging loop on the inside of the garment, will not be refunded.
For return instructions or further information, please contact Haglöfs Customer Service on firstname.lastname@example.org.