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Here you will find most commonly asked questions.
You can shop online at www.haglofs.com at our online stores for Sweden, Denmark, Finland, Germany, Austria, Belgium, Netherlands, Italy, Spain, Norway and the UK.
If you are shopping from another international location, use our Store Locator to find a Haglöfs Store or retailer closest to you.
If you need assistance, our Customer Service will be happy to assist! Please contact our customer service by emailing mailto:customerservice@haglofs.com or call +46 226 670 70. Our business hours are 7:30 a.m. to 4:30 p.m. CET Mondays through Thursdays, and 7:30 a.m. to 3:00 p.m. CET on Fridays, except for public holidays.
We want to warn the public of fake websites and ads that appear to be Haglöfs'. There are actors on the internet who falsely claim to be Haglöfs with associated ads and sites. These ads are displayed among social media platforms such as Instagram and Facebook and link to websites and accounts similar to ours in the imagery, products and content.
We have zero tolerance against counterfeiting and fraud and we are working to eliminate the problem as soon as possible.
In the meantime, pay attention, if you encounter a website or ad that you suspect to be fraudulent please report this to customerservice@haglofs.com. Attach a screenshot and a link to the page.
See our Size guide.
An order confirmation will be sent to the email address you provided when placing the order. If you did not receive an email, the order has not been processed or an incorrect email address has been given. Please also check to make sure that the order confirmation did not end up in your “junk mail” folder. If you are still in doubt, please contact our Customer Service at customerservice@haglofs.com.
Orders shipped within Sweden takes between 1-3 business days.
Orders shipped to Denmark, Finland, Germany, Austria, Belgium, Netherlands, Italy, Spain, Norway and the UK takes 2-5 business days.
If you are requesting a delivery to a remote location, delivery times may be longer. Shipping information is available here.
Shipping and costs information is available here.
To add more products, please place a new order.
An order can only be changed before your order is dispatched from out warehouse. If the order is already dispatched, you will need to return the product and place a new order. For assistance, please contact our customer service by emailing customerservice@haglofs.com or call +46 226 670 30. Our business hours are 7:30 a.m. to 4:30 p.m. CET Mondays through Thursdays, and 7:30 a.m. to 3:00 p.m. CET on Fridays, except for public holidays.
Please contact Customer Service by emailing customerservice@haglofs.com or call +46 (0) 226 670 00 and we will help you with this on condition that your order has not already been delivered. If your order has been delivered, you must return it to us.
When we dispatch your order from Haglöfs’ warehouse, an email is sent to the address you provided when placing the order notifying you that your order is on the way.
You can also log in to My Account to view the status of your order or your order history. If you do not have an account or are a new customer, you can create your account.
Once your order is dispatched from Haglöfs’ warehouse, you can also use the tracking number (Item ID) that you received in an email from Haglöfs to track the progress of your parcel through PostNord.se (Sweden only) or UPS My Choice (Denmark, Finland, Germany, Austria, Belgium, Netherlands, Italy, Spain, Norway and the UK).
When shopping from these countries please check if you have valid and complete local contact information including billing and delivery addresses for the country you wish to shop in. If the system still does not accept your order. Please contact your credit card issuer, bank, Klarna or Paypal.
If you are unsure or if there are technical problems, please contact us immediately by emailing customerservice@haglofs.com or call us at +46 226 670 00 and we will be happy to assist you. Our normal business hours are 7:30 a.m. to 4:30 p.m. CET Mondays through Thursdays and 7:30 a.m. to 3:00 p.m. CET on Fridays, except for public holidays.
You have the option to have your order delivered to either a Service / Access Point or Home Delivery. More information on the page Shipping is available here.
If you find an error on your order or of the product is faulty, please contact us immediately by emailing customerservice@haglofs.com or call us at +46 226 670 70 and we will be happy to assist you. Our normal business hours are 7:30 a.m. to 4:30 p.m. CET Mondays through Thursdays and 7:30 a.m. to 3:00 p.m. CET on Fridays, except for public holidays.
If you are not satisfied with your purchase, please follow the instructions on returns here.
Products bought online from www.haglofs.com can be returned within 30 days for full price items and within 14 days for Sale items from the day that you picked up the order, provided it is in its original condition.
We do not accept exchanges, including sizes and colours for products bought online from www.haglofs.com. We will refund the order providing they meet the criteria above. Please place a new order for a different size or colour.
Please estimate about 14 working days from the time you have sent the items to us until you receive the money back to your card/bank account. If there are problem. Please contact your credit card issuer, bank, Klarna or Paypal.
Your return will be processed as soon as we have received it and in the order in which it was received. You can also track your return order at My account. You will receive a refund for the items you have returned based on the payment method you used. If you have any questions regarding your refund, please contact our Customer Service emailing customerservice@haglofs.com or call us at +46 226 670 00 and give your order number and your contact information.
Please contact our Customer Service emailing customerservice@haglofs.com or call us at +46 (0) 226 670 00 and give your order number and your contact information.
First, a big apology from us!! Products purchased from a store or retailer: Complaints regarding a product purchased in a store must also be submitted to the same store. Products purchase bought online from Haglöfs: If you have purchased the product(s) from www.haglofs.com, we recommend the following: Please contact our Customer Service at +46 (0)226 670 00 or send an email to customerservice@haglofs.com and give your order number and your contact information. Explain what has happened/what you feel is wrong with the product. To help our complaints department, we recommend that you send a photo indicating the fault if possible. Our complaints department will contact you as soon as possible by email or phone.
You will find several popular payment options available including credit card, Paypal and Klarna Invoice for your online orders. You can pay by the local currency for online purchases. Your delivery address determines the currency you will be charged in. More information is available here.
Haglöfs does not store your credit card information and comply with the Payment Card Industry Data Security Standard (PCI DSS). We do not share, rent or sell your personal information without your consent. Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check-out process. Please also refer to our Privacy Policy.
Creating an account is very easy, click on My Account at the top right of the page, click on Create Account Now and follow the steps. If you want to edit your account, delete or have some other request regarding your account go to Asics Privacy and data protection to learn more.
If you forgot your password click on click on My Account at the top right of the page, click on "Forgot password?". Fill in your email and an email will be sent with further instructions.
Yes, lots! We are striving to make all our products have as low environmental impact as possible. Choosing long-lasting, slow-fashion functional wear is the first and very best choice to make! Besides this, we have a lot of clothes made from recycled materials and any cotton use in our clothes is ecological cotton! We also have lots of bluesign® products. This means that at least 90% of the material in the product is bluesign®certified, meaning that the material and components are manufactured according to the strictest chemical requirements as well as the best resource efficiency (best available technology - BAT) of the textile industry today. Keep an eye out for our ‘Take Care’ products if you wish to find the products where we’ve pushed our sustainability efforts a bit extra.
No. Phthalates are often found in PVC to make the material softer. These phthalates are not allowed for use in our production processes.
No, we decided in 2012 not to add any antibacterial treatments in our apparel. There might still be old products in shops with this treatment. To prolong times between washes, we have chosen to treat selected styles with LAVA™, which is a non-toxic, bluesign® approved anti-odor treatment which is not anti-bacterial. It does not kill the germs, it just prevents the ‘old sweat’ smell.
No, we have never used them.
Over several seasons now we have been transitioning to fluorocarbon-free durable water repellent (DWR) treatments.
Fluorocarbons typically used in older DWRs are effective at repelling water and dirt, and so were used to increase the lifespan and functionality of a wide range of outdoors products. However these treatments contain persistent chemicals which might cause damage to the environment, and bio-accumulate in human tissue. At Haglöfs we set ambitious targets to transition all our DWRs to fluorocarbon free by 2020 at a time when a clear path to achieve these targets was still unclear.
This stretching goal has driven the transition and we learned a lot along the way - mostly that it is not as easy as it sounds!
Over the years an increasing range of fluorocarbon-free technologies have come to the market all of which perform differently and interact with fabrics in unique ways. This means it takes time and effort to find the right DWR for each of the fabrics we use, forcing us to balance the pace of transition with the availability of DWR/fabric combinations which meet the performance criteria expected of high-quality technical products. In addition, fluorocarbon free DWRs are generally less durable and need reproofing on a more regular basis; another trade-off that we had to take into consideration.
Despite these challenges we have managed to convert over 95% of our range to either fluorocarbon free DWR or no DWR at all.
The remaining styles are those which demand the highest standards in performance and durability and where alternative options evaluated have yet to meet the performance criteria. Gore-Tex have set a timeline for phasing out fluorocarbons in their DWRs and which has been aligned with Greenpeace in recognition of the fact that moving to a lower performing replacement creates other issues and overall is likely to have a bigger environmental impact. More details of the status of the Gore-Tex phase-out plan can be found here
Yes, but we do not use Chromium6 in the tanning process of leather in shoes, but Chromium3 which is a less harmful process to the environment. Unfortunately, there is currently no viable alternative, if you want functional outdoor leather shoes/boots. Vegetable-tanned leather does not have sufficient durability. We choose to use more environmentally friendly leather by using leather from Leather Working Group (Gold/Silver rated) tanneries and suppliers with traceability possibilities in the supply chain.
No animal material used in Haglöfs products shall originate from animals that have been subjected to cruel or harsh treatment. All animal materials shall be a by-product from animals raised for human consumption. We do not accept any use of fur. We do not allow mulesing practise on merino sheep. We only use Responsible Down Standard (RDS) Down which is traceable in the supply chain to the breeding farm and where the down/feather comes from animals that have not been live-plucked/live-harvested or force-fed. We do not allow any material from cage-bred or endangered species.
That’s because we have control over our Restricted Substances List that all our material producers must follow. We also use a majority of bluesign® approved materials in our products, which is a guarantee that these substances (or other hazardous substances!) are not present in our materials.
Please contact us by emailing customerservice@haglofs.com or call us at +46 (0)226 670 00 and we will be happy to assist you. Our normal business hours are 7:30 a.m. to 4:30 p.m. CET Mondays through Thursdays and 7:30 a.m. to 3:00 p.m. CET on Fridays, except for public holidays.