Terms & Conditions

1. IDENTITY OF HAGLÖFS

1.1    In these general terms and conditions as well as on the website, "Haglöfs” or "we" refers to Haglöfs AB registered in Sweden whose registered office is at Henry Bergstens Väg 3, SE-176 69 Järfälla, Sweden. The head office is located at Henry Bergstens Väg 3, SE-176 69 Järfälla, Sweden, email address: customerservice@haglofs.se. Haglöfs is registered in the Swedish Companies Registration Office under organization number 556054-8694, and VAT number SE-556054869401. 


2. APPLICABILITY

2.1. These general terms and conditions apply to any and all offers by Haglöfs for products to be sold on the website ("Website"). By placing an order with Haglöfs, you are agreeing and accepting these general terms and conditions. 

2.2. Please note, these general terms and conditions can change at any time, and it is up to you to check these terms and conditions before ordering products in case there are any changes.


3. ORDER PROCEDURE

3.1. You can place orders via the Website for the products that are shown on the Website at the prices indicated. 

3.2. You may place an order on the condition that you: 
a) provide your correct name and address, phone number, email address, payment details and other required information; 
b) provide a delivery address that is located in Sweden; and c) are the owner or authorized holder of a valid debit/credit card to buy the product if paying with a debit/credit card

3.3. An order is placed by clicking on the "PAY NOW” button on the checkout page. 

3.4. You will be provided with an opportunity to review your order, read and accept the general terms and conditions, check the total price of your order and the information you have provided and correct any input errors before confirming your order. 

3.5. Your order that is placed does not bind Haglöfs, but constitutes an offer from you to purchase the relevant product in consideration for payment of the applicable price. All orders are then subject to acceptance by Haglöfs. 

3.6. Once Haglöfs receives your order, Haglöfs will send you an email via the email address that you provided, which acknowledges receipt of the order and setting out details of the ordered product. The email will be sent by Haglöfs as soon as reasonably practical. This email does not constitute an acceptance of your order – only an acknowledgement that Haglöfs has received it.


4. CONCLUSION OF CONTRACT

4.1. After receiving your order, Haglöfs will check that the relevant product is in stock. The contract between you and Haglöfs will only be concluded when Haglöfs sends an email to you confirming (confirmation email) that all or part of the product is available and has been dispatched.

4.2. Haglöfs will not file an accessible copy of your contract, so you are encouraged to download, save and/or print a copy of your order confirmation and these general terms for your records.


5. PRICES

5.1. The price that is payable for a product will be the price in effect at the time your order is placed and will be set out in the acknowledgement email and in your order confirmation email. 

5.2. All prices are including Value Added Tax. 

5.3. All prices listed on the Website exclude the costs of delivery, which will be shown separately during the checkout procedure and added to the total price.


6. INACCURACIES

6.1. It is always possible that despite our best efforts, some of the products we sell may be incorrectly described or incorrectly priced on the Website. If an error relates to product for which you have placed an order, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You may re-order if you wish once we have corrected the error on the Website.


7. NON-DELIVERY AND TERMINATION

7.1 In case Haglöfs discovers after conclusion of the contract that Haglöfs can no longer deliver the ordered products due to a reason outside of Haglöfs’ control (e.g. package is lost during shipment), Haglöfs will be entitled to terminate the contract. Haglöfs will, of course, inform the customer immediately and reimburse any payments made.


8. PRODUCT CONFORMITY

8.1. The product will have the specification as indicated in the product description of the Website. The scope of the applicable after sales customer assistance is described on the Website. Despite our best efforts to display our products accurately, it is possible that the colors of our products displayed on the Haglöfs Website may be inaccurate, as the monitor of your computer or mobile device used to view the Website may affect the appearance of the colors. 

8.2. With regard to the specifics and nature of the relevant product, we urge you to carefully read through the care instructions that apply to the specific product prior to ordering the product. These care instructions can be found on the Website. If you have any questions, or doubts with regard to the product, we urge you to contact us prior to your purchase of the product. 

8.3. We sell you the product with regard to the specific purpose for which the product was offered by us on the Website. We urge you to take notice of the product's intended use prior to your purchase of the product; in order to ensure that you purchase a product that is suitable for your needs. In this regard, please ensure that the product is not used for another purpose then the purpose that is suggested by us. If the product is not used for its intended purpose, such use is likely to be detrimental to the quality, integrity, lifetime and appearance of the product and may even cause damage to the product or yourself. 

8.4. The product will require your close attention with respect to maintenance, care and use on a continuous basis. The enjoyment and life expectancy of the product will depend to a substantial extent on the manner in which you will treat the product. In order to enjoy the product it is essential that you maintain it in accordance with the applicable care instructions that can be found on the Website. We urge you to take notice of these care instructions prior to your purchase of the products; this in order to ensure that you are aware of specific maintenance requirements prior to your purchase of the product. 

8.5. Special attention should be directed to washing and cleaning the product: failure to adhere to the washing instructions or the use of improper detergents may cause rips, tears, fading, pilling, shrinking, or other damage (including color bleeding and loss of waterproof qualities) in/of/to the product. 

8.6. Even if all care instructions are followed, it is however to be expected that the colors of the product will fade in time, due to weather, exposure to the sun and/or actual use thereof.


9. PAYMENT

9.1. Payment for the products order can take place by the following means: 
Credit/Debit card (MasterCard, or Visa): You shall ensure that the exact name is filled out as is stated on the credit/debit card. We will not charge your card until we dispatch the goods to you.


10. DELIVERY

10.1. Haglöfs shall deliver any product ordered within 30 days after the order confirmation was sent by Haglöfs to you. 

10.2. Should the order not be delivered within 30 days, then you may terminate the contract and request a refund. 

10.3. The product will be delivered to a postal pick up point (postal service outlet) in proximity to the address indicated in your order, on the condition that the location is in Sweden. Haglöfs will ensure transport of the product to a postal pick up point in proximity to the address specified in the shipping information details.


11. RIGHT OF CANCELLATION AND REFUND FOR NON-FAULTY PRODUCTS

11.1. If you have placed your order but then wish to change or cancel it, please contact us as soon as you can by contacting our Customer Service by sending an email to customerservice@haglofs.se or calling +46(0)22667030+46(0)22667030, and we will confirm your cancellation by email. If your order has already been dispatched then you may have to wait until you have received the product and follow the normal return procedure set out in this section below. 

11.2. We want you to be fully satisfied with your purchase. We are using according to the Swedish law
withdrawal, which means you are free to cancel your purchase.
If for whatever reason, you are not satisfied with any product that you have received then you can cancel your order within 30 days of your receipt of the product for full price (non-discounted) products and within 14 days for discounted products, by using the Returns and Exchange Form received with your package or by contacting our Customer Service by sending an email to customerservice@haglofs.se or by calling +46 226 670 70. There is also a Withdrawal Form available on the Swedish Consumer Agency site, a standard form that can be used if you want to use your right of withdrawal, Chapter 2. 10 § DAL, click here.

Customer Service uses normal business hours are 07:30 AM to 4:30 PM Monday through Thursday and 07:30 AM to 3:00 PM on Fridays. 

11.3. If you cancel the contract, Haglöfs shall reimburse to you payments received from you, including the costs of delivery (if you return the product in conformity using the Returns and Exchange Form and the prepaid return shipping label provided to you with the dispatched products) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. Haglöfs will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. 

11.4. Haglöfs may withhold reimbursement until Haglöfs has received the product back or you have supplied evidence of having sent back the product, whichever is the earliest. You will receive an email notification when Haglöfs has finished processing your return. 

11.5. For information on how to return your product to us please refer to our Returns and Exchange Note that was provided to you with the delivered product or the Haglöfs Website.


12. RIGHT OF CANCELLATION AND REFUND FOR FAULTY PRODUCTS

12.1. If you wish to return faulty or damaged product please contact our Customer Service by sending an email to customerservice@haglofs.se or calling +46 226 670 70 for further instructions. Our normal business hours are 07:30 AM to 4:30 PM Monday through Thursday and 07:30 AM to 3:00 PM on Fridays.

12.2. We may ask you to return the products to us before we can process your refund. For information on how to return your product to us please refer to our Returns and Exchange Note that was provided to you when the product was delivered or the Haglöfs Website. Once we receive the product and confirm that it is faulty or damaged then we will process your refund. You will receive an email notification when Haglöfs has finished processing your return. 

12.3. Haglöfs shall reimburse to you all payments received from you, including the cost of the product and delivery charges and your shipping costs for returning the product, without undue delay. Haglöfs will carry out reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. 


13. LIABILITY
13.1. We are not liable or responsible for damage that occurs due to the fact that the product is not maintained in accordance with the care instructions or if the product is used for another purpose than for which it was sold.

13.2. We will not be liable to you for any indirect or consequential loss, any economic losses including without limitation, loss of profit, revenue or business or income, loss of goodwill or reputation arising out of or in connection with these general terms and conditions.

13.3. Nothing in these general terms and conditions shall exclude or limit our liability for death or personal injury to you resulting from our negligence.


14. PERSONAL DATA

14.1. When you place an order using our Website, you will be providing us with your personal information. Our collection and use of your personal information will be carried out subject to Haglöfs’ Privacy Policy. The Privacy Policy can be found on the website under the link Privacy Policy.


15. APPLICABLE LAW

15.1. All legal relationships between Haglöfs and the you are governed by the laws of Sweden.


16. COMPLAINTS

16.1. If Haglöfs made any error with respect to the order, if you have any complaints, or if you would like to contact Haglöfs for other reasons, please contact Haglöfs immediately by emailing customerservice@haglofs.se or call +46 226 670 70 and we will be happy to assist you. Our normal business hours are 7:30 AM to 4:30 PM Monday through Thursday and 7:30 AM to 3:00 PM on Fridays. Haglöfs AB is registered in the Swedish Companies Registration Office under organization number 556054-8694, and VAT number SE-556054869401.